If a Death Has Occurred
We are truly sorry for your loss. When you lose someone, your life is changed.
Whether you received a 2 a.m. phone call with news of an unexpected death or shared your loved one’s final moments of a long illness, your initial reaction to the death was likely shock. It doesn’t seem to matter how prepared we are – or aren’t – a loved one’s death often leaves us feeling numb and bewildered. If you’re responsible for making the funeral arrangements or executing the will, shock and grief can be immobilizing. Even simple decisions can be overwhelming.
Making the first phone calls
What to do first depends on the circumstances of the death. When someone dies in a hospital or similar care facility, the staff will usually advise as to what steps need to be taken, such as contacting the funeral home and arranging the transfer of your loved one. You will likely need to notify family, friends, clergy and physicians. It may be easier on you to make a few phone calls to other relatives or friends and ask each of them to make a phone call or two to specific people, so the burden of spreading the news isn’t all on you. If you are alone, ask someone to keep you company while you make these calls and try to cope with the first hours after the death.
Call a funeral director
No matter what the circumstances of death, one of your first calls should be to one of our licensed funeral directors. We are here to help you; from transferring the deceased to obtaining the death certificate and arranging the funeral service, cremation, or burial. In time, our AfterCare professionals will help you notify the government, the deceased’s employer, attorney, insurance company and banks while offering you grief support and direction to other resources.
Call the employer
Were they currently employed? If your loved one was working, you’ll need to call his or her employer immediately. Ask about the deceased’s benefits and any pay due, including vacation or sick time, disability income, etc. Ask if you or other dependents are still eligible for benefit coverage through the company. Ask whether there is a life insurance policy through the employer, who the beneficiary is and how to file a claim.
Call the life insurance company
Was there a life insurance policy? Look through the deceased’s paperwork for the life policy. Call the agent or the company and ask how to file a claim. Usually the beneficiary (or the beneficiary’s guardian, if a minor) must complete the claim forms and related paperwork. You’ll need to submit the death certificate and a claimant’s statement to establish proof of claim. Remember to ask about payment options. You may have a choice between receiving a lump sum or the having the insurance company place the money in an interest-bearing account from which you can write checks.